Service Dispatch Software
Take control of daily operations. Use job locations and schedules to plan assignments, manage emergency calls, and follow job status updates.
A connected way to manage the work
Dispatching is more than just telling someone where to go; it's a high-stakes puzzle of geography, timing, and customer expectations. A poorly dispatched team wastes hours sitting in traffic while customers wait in frustration.
FieldCommandOS gives dispatchers a shared view of job locations, assignments, and status. Use the map and calendar together to group nearby work, respond to urgent calls, and keep the office aligned with the field.
Operational challenges this workflow addresses
Blind Operations
Sending technicians into the field without a shared view of jobs, schedules, and current status makes urgent dispatching harder.
Wasted Windshield Time
Crisscrossing the city for poorly sequenced jobs burns expensive fuel and limits daily revenue.
Uncertain ETAs
Guessing when a technician will arrive leads to inaccurate promises and frustrated customers.
Lost Context
Dispatching a tech via a phone call means they often forget crucial job details by the time they arrive.
Inefficient Reassignment
When a job runs long, manually figuring out who to send to the next appointment causes severe delays.
How the workflow connects
View the Board
Open the dispatch dashboard to see all unassigned jobs and available technicians on a unified map.
Geographic Grouping
Visually identify which technician is closest to new service requests to minimize drive time.
Assign and Notify
Drag a job to a technician's schedule, instantly sending them a push notification with the destination.
Track Progress
Follow status updates as technicians move through assigned work and record job progress.
Handle Emergencies
Instantly re-route the nearest available tech when urgent priority calls come in.
How FieldCommandOS helps
Live Map View
See exactly where your unassigned jobs are located alongside your daily schedule.
Status Tracking
Know exactly when technicians are en route, working, or completed with a job.
Instant Updates
Communicate schedule changes instantly via mobile notifications.
Frequently asked questions
How does the dispatch map work?
The map visualizes all your scheduled jobs for the day, making it easy to identify the closest tech for emergency calls.
Can dispatchers communicate with techs?
Yes, the system allows for direct notes, notifications, and updates between the office and the field.